The Challenges of Enforcing Customer Service Policies
The challenges become even greater when Western companies try to introduce established customer-service procedures into their Chinese operations.
View ArticleLearning the Secrets of E-Commerce in China
There are three major differences between the way e-commerce works in the United States and in China.
View ArticleDoing Business in China Means Starting From Scratch
Graduating from a prestigious university or having several professional designations means little in China. What matters is who you know and what you can accomplish.
View ArticleDealing With the Press in China: Be Prepared to Sing!
In China, many interview programs include several segments. You’ll be able to talk about your business, but there may also be questions about your personal life, your opinions about the government, and...
View ArticleThe Fine Art of Giving Gifts in China
When you receive a gift, you should open it only if your hosts ask you to do so, or if they begin telling you about the gift and you ask permission to open it.
View ArticleBattling Red Tape, in America and China
When I bought a company in California last year, I was struck by how similar the bureaucratic hoops were. There actually were more of them in California than I typically face in China.
View ArticleGrowing American Exports, One Small Business at a Time
Right now, only 350,000 or so American companies export their goods and services.
View ArticleIn China, Success Depends on Mastering a Different Set of Details
Discussing a common business problem candidly, the owner of an auction company was cautioned, would make her look stupid, and she was warned about wearing green for a speech.
View ArticleHiring When You Can’t Find the Person You Are Looking For
How do you hire the person who may one day be your advocate at a foreign hospital?
View ArticleBe Skeptical When Hiring an ‘Expert’ on China
Careless assumptions about China have sent many Western companies, especially big multinationals, slinking back home.
View Article
